Question 1

Where is your office located?

Accepted Answer

Our company is incorporated in the USA, UK, Australia, and India. For our staff augmentation service, we operate from our India entity. 
Irish Taylor Pvt Ltd
Phone: +91 90256 90091
Address:  E-124, Greater Kailash-1, New Delhi 110048, India

More information can be found on our contact page:
https://www.irishtaylor.com/contact-us (https://www.irishtaylor.com/contact-us)

Question 2

What skills do you offer?

Accepted Answer

Our skilled professionals are proficient in MySQL, Angular, MongoDB, NodeJS, Python, ReactJS, ExpressJS, C/C++, Responsive Web UI, Django, MSSQL, AWS, MS Azure, React Native, AI/ML, Ionic, VueJS, Ubuntu Server, PostgreSQL, Digital Ocean, PowerBI, Windows Server, Cybersecurity, and Java. Whether you require database management, front-end and back-end development, cloud computing, mobile app development, or cybersecurity, our team has the diverse skillset to deliver to your expectations and contribute being part of your workforce.

Question 3

Where are your staff based?

Accepted Answer

Currently, all of our staff is working remotely based in India. Soon, we will have staff working from Vietnam, Malaysia, and the Philippines.

Question 4

Who would manage the staff?

Accepted Answer

We have a HR Administrator who will manage the staff but you would manage the deliverables of the staff. Think of it as an extension of your work-force.

Question 5

Do you run monitoring software on your laptops?

Accepted Answer

Trust is an important aspect of our company. Without trust, we could not have built our company thus far. We currently do not monitor any staff with a software, but if you do require, we will ensure we implement it.

Question 6

Do you provide technical support?

Accepted Answer

Yes, we have technical resources to provide technical support as you require. 
Contact us to speak to our Business Development team at: sales@irishtaylor.com

Question 7

I have a large requirement for many staff, what is your capacity?

Accepted Answer

We welcome both large and small engagements. For a large project, and a large workforce, we will ramp up our hiring from our pool of highly-skilled resources at the earliest possible time.
We will bill a month in-advance and require a refundable security deposit.

Question 8

How do you ensure the confidentiality of proprietary data and sensitive information when providing staff augmentation services?

Accepted Answer

When providing staff augmentation services, it is crucial to ensure the confidentiality of proprietary data and sensitive information. Here are a few steps we take to ensure this!

1. Employee Screening and Agreements
   1. We conduct reference checks and background verification before hiring any of our employees.
   2. We ask every employee to sign a non-disclosure agreement (NDA) to follow our company's confidentiality and security standards for handling sensitive data, regularly reminding our employees about the company's policy and legal requirement to keep customer information secure and confidential.
2. Data Utilization and Disclosure Management
   1. By managing data acquisition and carefully considering privacy and confidentiality in the acquisition process. Avoiding acquiring any sensitive data unless absolutely necessary.
   2. Also, managing data utilization and being conscious of to whom data can be disclosed and we make sure we include requiring data to remain confidential.
3. Encryption and Secure Communication
   1. We make sure to use industry standard practices in all our communications unless the client/partner prefers another platform.
   2. We ensure utilizing a secure file sharing and messaging platform to securely exchange confidential files and messages with clients, colleagues, and outside parties.

Question 9

How do you measure and evaluate the performance and quality of work produced by your augmented resources?

Accepted Answer

1. Quality of Work
   1. We believe that the quality delivery over the deadlines met stands out along with effectiveness, efficiency, productivity, and the overall standard of work.
2. Trust and Consistency
   1. Reliability and dependability of an employee can be well understood by unwavering trust and consistency over a long period of time working with Irish Taylor, and we present our trustable and dependable workforce to you!

Question 10

How do you facilitate effective communication between our in-house team and the augmented resources to ensure seamless collaboration?

Accepted Answer

1. Real-time Communication and Collaboration
   1. We utilize tools and platforms to communicate with our clients that facilitate real-time communication and collaboration allowing teams with different time zones to achieve success through effective communication.
2. Active Listening
   1. We encourage active listening within our teams, creating a healthy work environment, engaging, and attentive.
3. Utilizing task and project management tools
   1. At Irish Taylor we use various tools to keep everyone on task and up to date, which can contribute to seamless collaboration between departments, hence we encourage all of our clients/partners to utilize the same when engaging with us.

Question 11

Do the resources have neutral accents that are easily understandable to our team and clients?

Accepted Answer

Accent neutralization is the process of understanding subtle regional differences in the way a language is spoken and making one's speech sound more neutral. It's worth noting that slow, understandable speech is more important than accent when it comes to effective communication. This suggests that the clarity of speech is a priority, regardless of the speaker's accent.

At Irish Taylor, we strive to hire candidates proficient in spoken English, along with technical skills that go with it. At the same time, inculcating a diverse and inclusive workforce bringing a variety of perspectives and skills to the organization fostering a positive work environment.

Question 12

How do you ensure compliance with data security regulations and best practices when working with augmented resources?

Accepted Answer

When working with our resources, ensuring data security compliance is crucial. Here are some of the strategies and best practices we implement in our company:

1. Multifaceted approach
   1. Ensuring data security and compliance with regulations requires a multifaceted approach that combines technology, processes, policies, and employee awareness.
   2. This can involve controlling the access of sensitive information where not all employees need access to the same information.
   3. Defining what needs to be protected and how it should be compliant with security regulations
2. GDPR and Data Privacy and Governance
   1.  Following GDPR to keep data secure and protected.
   2. Getting consent from clients/partners before accessing or processing any proprietary data or information, maintaining data integrity and trust.

Question 13

How do you monitor and ensure the productivity of the resources working on our projects?

Accepted Answer

1. Clear Communication and Expectations
   1. Setting clear expectations for the resources augmented regarding their roles, responsibilities, and project deliverables. Regularly communicating project goals and objectives to ensure alignment with the offshored team. We encourage our clients/partners to stay connected and communicative with our team and vice versa.
2. Time & Project Management Tools
   1. Using tools such as Jira (which we use), can facilitate effective project monitoring and management. Helping to keep track of the progress of tasks, deadlines, and overall project milestones.
3. Regular Check-Ins and Meetings
   1. Scheduling meetings to review progress, address any challenges, and provide feedback. Video conferencing tools/productivity tools like Microsoft Teams or Zoom can be used for virtual face-to-face interactions.
4. Performance Metrics and KPIs
   1. Setting and defining KPIs to measure the productivity and quality of work delivered by the augmented resources such as for example, task completion rates, error rates, and client satisfaction scores.
5. Feedback Mechanisms
   1. We at Irish Taylor, value feedback from client, co-workers, and stakeholders. We believe that feedback from our resources can provide input on the working relationship, processes, and areas for improvement.

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We at Irish Taylor have put together a practical and insightful whitepaper to help you navigate and make the most of staff augmentation and offshoring.